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We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postal code.
Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.
Available FedEx Shipping Options
Shipping Method |
Cost |
Delivery Time |
|---|---|---|
Ship to an ALDO Store |
Free |
3 to 4 business days |
Standard Shipping |
$8.95 |
3 to 4 business days |
Express Shipping |
$24.95 |
2 to 3 business days |
Enjoy FREE standard shipping over $50 when you’re logged into your ALDO Crew account!
ALDO Crew Loyalty Members
Tier |
Shipping Method |
Delivery Time |
|---|---|---|
Crew |
Free Shipping Over $50 |
3 to 4 business days |
Crew PLUS |
Free Shipping Over $50 |
3 to 4 business days |
Crew VIP |
Free Shipping Over $10 |
3 to 4 business days |
A few exceptions...
- Shipping is not available to A.P.O./F.P.O. and P.O. box addresses due to shipper restrictions.
- We do not ship to Nunavut, Yukon or the Northwest Territories.
- No adjustments on previous purchases will be made.
How long will it be before I receive my order?
Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.
How do I pick up my order in-store?
You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, your order will be cancelled and refunded and your item(s) will be restocked.
Where do you ship?
We ship to any valid Canadian addresses; however, we do not ship to Nunavut, Yukon or the Northwest Territories. Shipping is not available to A.P.O./F.P.O. and P.O. box addresses due to shipper restrictions.
Can I expedite my shipping?
You are able to choose a variety of delivery options at checkout. However, we are unable to edit shipping and delivery preferences once an order has been placed.
My tracking number shows as delivered but I haven't received my order. What should I do?
If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to chat or call us, and we will gladly get to the bottom of it
What courier do you use?
All of our orders are shipped with FedEx.
I ordered multiple items. Will I receive them separately?
It is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.
Looking for more help?
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OPENING HOURS (EST)
Monday to Friday: 9:00 AM to 7:00 PM
Saturday: Closed
Sunday: 9:00 AM to 5:00 PM -
Need help? Live chat with a Customer
Service Expert to talk order logistics, style recommendations or anything else you need - don't be shy!
Our automated chatbot is also available 24/7 to answer any questions. -
Have a question? Write us @ALDO_Help and we’ll get back to you as soon as we can.
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Let’s talk! Call us toll-free at 1-800-326-2536
