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Note about addresses
Billing address must match your name, address and postal code exactly as they appear on your credit card statement.
We ship to any valid Canadian addresses. Shipping is not available to A.P.O./F.P.O. and P.O. box addresses.
How can I cancel or modify my order?
Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
Can I place an international order?
On this site we only ship within Canada. Please visit our Global Location page for a full list of ship to countries.
How do I pick up my order in-store?
You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, your order will be cancelled and refunded and your item(s) will be restocked.
The item I want is out of stock. When will it be available again?
We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!
How will I know if my order has been placed successfully?
You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please chat us and we'll be happy to sort this out.
I accidentally placed my order with the incorrect shipping address. What should I do?
Unfortunately, once an order is placed we are unable to modify an address.
What is a pre-order item?
Pre-order items are items that are not in stock, but that can be purchased in advance, allowing you to reserve a style and size that is not yet available online for purchase. Once we have the items in stock, your pre-order items will be shipped.
When will my pre-order item(s) ship?
An estimated shipping date has been indicated on all pre-order items at the product page level and in your order confirmation email. Once we have the items in stock, your pre-order items will be shipped. Although the estimated shipping dates indicated are generally accurate (plus or minus 2 weeks), kindly note that they are estimates and are subject to change.
When will I be charged for my pre-order item(s)?
You will be charged for your order once the first item ships.
How can I cancel or modify my pre-order?
Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
What happens if my pre-order item(s) is delayed?
Although shipping dates provided are generally accurate (plus or minus 2 weeks), they are estimates and are subject to change. If there is an issue with your pre-ordered item(s), you will be contacted by our trusted Customer Service team for further assistance. Note, our usual standard shipping timelines apply to to all pre-order items.
Looking for more help?
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OPENING HOURS (EST)
Monday to Friday: 9:00 AM to 7:00 PM
Saturday: Closed
Sunday: 9:00 AM to 5:00 PM -
Need help? Live chat with a Customer
Service Expert to talk order logistics, style recommendations or anything else you need - don't be shy!
Our automated chatbot is also available 24/7 to answer any questions. -
Have a question? Write us @ALDO_Help and we’ll get back to you as soon as we can.
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Let’s talk! Call us toll-free at 1-800-326-2536
